“Stay Safely” Covid Confidence Measures
As part of our promise to reassure you of your safety when visiting the Knoydart Hide, we have designed our ‘Stay Safely’ programme. This builds on our existing high standards of hygiene and cleanliness.
So, what does ‘Stay Safely” mean for you? Below, we have created an overview of our new procedures. So, you can relax safely in the knowledge at Knoydart Hide, we are there for you.
Contact free Check-in
To ensure a swift check-in that reduces contact and touch points, check-in will involve minimal contact. In this new normal, we will include all dining options prior to arrival in our communications with you via our new e-guide app sent to you with confirmation of your balance payment, and these can be discussed and arranged prior to your arrival.
Arrive and depart Safely
Upon your arrival of the ferry, we will meet you where you can stow your luggage in our landrover for transport to the property. It’s only a 5-minute walk from the pier and we will direct you on arrival. Your luggage and any food shopping will be offloaded at your property door for you. We will not enter the property unless you require us to and on arrival, we will provide you with a new digital house in instruction manual complete with all the fun stuff to consider doing while you are here on local activity providers. There will be information on walks and activities for during your stay with us. We have created an in-house welcome video which is already uploaded onto a mini-ipad in the property for you use, the video details what you can find in the property with instructions on how to operate the essentials such as the oven, hot tub etc. Please take time to acquaint yourself with this prior to settling in. It will ensure that everything works well for you during your stay. Its’ not a documentary I promise! and will make your stay run smoothly and let you get straight into relaxation mode. We will show you in the video where the first aid station in the house is and the fire protection equipment in case of emergency and we live close by to assist you during our stay with anything that you require.
We have installed touch free 80% alcohol sanitiser dispensers outside each property for use each time, prior to entering.
Please do leave your luggage at the front door of your property which will be collected and transported to the ferry for you. Please make your way down to the ferry terminal just after 10.30am or earlier if on an earlier sailing, where there is a covered pier shelter waiting area prior to the ferry’s arrival. We will transport all luggage down (but not guests) and will deposit your luggage ready for your departing ferry sailing. In order to offer the maximum time to cleaning (50% more with extra deep cleaning procedures being employed) we cannot offer late checkouts at this point in time. Housekeeping will not enter the property until you have left.
Stay Safe Accommodation
You can be assured that every measure has been taken to ensure the cleanliness of your room. The property has been Risk assessed from arrival to departure every step of the way. Not only have we introduced complete room disinfecting measures and two stage cleaning protocol we have undergone approved Covid 19 Cleaning Training, aligned with Sawdays Clean and Safe Charter and AA Covid Confidence Accredited. All high touch point items are disinfected using industry-leading cleaning log 5 rated government approved products and procedures.
Finally, there will be no need for you to check out at reception as all balances are fully paid in advance.
Please know that you are in dedicated, caring, responsible and approachable hands. To our old friends that we have missed over recent months, we look forward to welcoming you back. To the new friends we have yet to meet, we hope that our “Stay Safely” programme reassures you of our very best efforts to keep you safe and sound.
We love making special people feel special and we want you to stay, safely.
Thank you Ian and Jackie
Knoydart House and Hide